Call Center
Martech Zone articles tagged call centre:
-
Ongororo & Kuedzwa
Madhipatimendi eKutengesa neKushambadzira Anobatsirwa Sei Kubva Kufona Center Analytics?
Call centre analytics inoreva maitiro ekuongorora data uye metrics akaunganidzwa kubva kucall centre mashandiro kuti uwane ruzivo uye kuita sarudzo dzinofambiswa nedata. Zvinosanganisira kuunganidza uye kuongorora marudzi akasiyana-siyana edata, akadai semavhoriyamu ekufona, nguva dzekufona, nguva dzekumirira, kudyidzana kwevatengi, kuita kweagent, zvibodzwa zvekugutsikana kwevatengi, nezvimwe. Aya mapuratifomu anobvumira nzvimbo dzekufona kuona nzvimbo dzekunetsa,…
-
Tsvaga Kutengesa
Callcenter Kuzviuraya
Musi weMugovera, takashanda nenharembozha uye nemumwe wevatengi vedu. Ndainge ndave neshungu, ura ndichinzwa kuti hazvisi kuzofamba zvakanaka. Ura hwangu hwaive hwakarurama. Ipo isu taive nekunyorera kwedu kwakazara uye zviwanikwa zvakagara zvisina basa kwemwedzi, iyo callcenter haina kana chayabata. Isu taive nedemo uye mugadziri wavo chete ndiye akaoneka. Mutengi akafona…