Genesys

Martech Zone articles tagged genesys:

  • Ongororo & KuedzwaBenefits, KPIs, Metrics yeCall Center Analytics

    Madhipatimendi eKutengesa neKushambadzira Anobatsirwa Sei Kubva Kufona Center Analytics?

    Call centre analytics inoreva maitiro ekuongorora data uye metrics akaunganidzwa kubva kucall centre mashandiro kuti uwane ruzivo uye kuita sarudzo dzinofambiswa nedata. Zvinosanganisira kuunganidza uye kuongorora marudzi akasiyana-siyana edata, akadai semavhoriyamu ekufona, nguva dzekufona, nguva dzekumirira, kudyidzana kwevatengi, kuita kweagent, zvibodzwa zvekugutsikana kwevatengi, nezvimwe. Aya mapuratifomu anobvumira nzvimbo dzekufona kuona nzvimbo dzekunetsa,…

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