Kubudirira Pamhepo Kunotanga neCXM

Mutengi Chiitiko Management inoshandisa tekinoroji kupa chako pachako uye chinoenderana chiitiko kune wega mushandisi kuitira kushandura tarisiro muhupenyu-hurefu vatengi. CXM inosanganisira kushambadzira kuri mukati, zvakasarudzika zviitiko zvewebhu, uye nehurongwa hwehukama hwevatengi (CRM) sisitimu yekuyera, kuyera uye kuyedza kudyidzana kwevatengi. Iwe Uchaitei? 16% emakambani ari kuwedzera awo emadhijitari ekushambadzira mabhajeti uye achiwedzera mari yese. 39% yemakambani ari kuwedzera yavo yemadhijitari yekushambadzira mabhajeti nekumisikidza iripo bhajeti