B2C CRM yakakosha kune Vatengi Vanotarisana Nemabhizinesi

mutengi chitoro crm

Vatengi mumusika wanhasi vakapihwa simba kupfuura nakare kose, vachitsvaga mikana yekuita nemabhizinesi uye marangi. Iko kushanduka kwesimba kune vatengi kwakaitika nekukurumidza uye kwakasiya makambani mazhinji nhamo asina kushongedzerwa kusunga ese matsva ruzivo ruzivo vatengi vakatanga kupa nenzira nyowani.

Kunyangwe ingangoita bhizinesi rese rakatarisana nevatengi rinoshandisa mhinduro dzeCRM kugadzirisa vatengi uye tarisiro, mazhinji acho anoenderana neyakareba-tekinoroji - uye iwo akagadzirirwa kunyanya kubata B2B kutengesa. Mazhinji makambani anovimba nekuparadzaniswa kwevatengi zvinyorwa mukati mePOS, eCommerce, kana Mapuratifomu mapuratifomu ayo asingagovane dhata neumwe neumwe. Yakavakirwa kutsigira iyo yekare modhi yaive nematanho anonyanya kushanda ekutenga, mhinduro idzi hadzikwanise kupa mifananidzo izere yevatengi vemazuva ano pavanopinda nekubuda mutseji yekutengesa kanoverengeka, pane dzakasiyana nzira uye dzakasiyana dzekubata vasati vatendeuka.

Icho chinonyanya kukosha ndechekuti mashandiro anoshanda uye maCRM anoenderana nemaitiro ekare haana basa mukugadzirisa vatengi vemazuva ano. Uchenjeri hwavanopa hwakaganhurirwa kumasiro, akasarudzika kubva kune izvo zvinodzidziswa kuburikidza nedzimwe nzira uye kudyidzana; izvi zvinodzivirira kubva mukubatanidza data nyowani yevatengi munguva chaiyo yekupenda mufananidzo chaiwo werwendo rutsva rwekutenga, rwunoomarara uye rwusina mutsetse.

Izvi ndizvo zvakandifambisa kuti ndigadzire ENGAGE.cx, mhando nyowani yerudzi rweCRM iyo yakavakwa kubva pasi-kumusoro kuitira kuti mabhizinesi azive nekuvaka hukama nevatengi vavo. Akazvarwa mugore, chikuva ichi chinodzidza maitiro evatengi uye chinogovana dhata munzira dzese, kunyangwe vezvenhau, nechinangwa chekuburitsa zvinoshamisa mutengi ungwaru pazvinonyanya kukosha: kusangana kweumwe-ne-mumwe pakati pevashandi nevatengi.

Ndinoidaidza kuti B2C CRM.

Nei B2C CRM?

PaENGAGE.cx, isu tinoziva izvozvo 80% yemubatsiro wako unounzwa ne20% yevatengi vako.
Fungidzira uchirima hukama hwakasimba nevatengi ava nekubata hukama hwakafanana nehukama hwako; Kuzivana uye nekunzwisisa nzira dzakanakisa dzekutaurirana mukati memamiriro ezvinhu akasiyana maunosangana.

  • Kukurukurirana kwese kwauinako neshamwari dzako kunobva pane yakagovaniswa nhoroondo, uye iwe wakasikwa unoziva maitiro ekufunga mamiriro ezvinhu paunenge uchitaurirana.
  • Kana vachinge vafona, mameseji, tweet, iwe unoziva kuti ndivanaani - hunhu hwavo, zvishuwo, uye zvavanoda.
  • Kana vakutumira zvemukati, zvinogara zvichikosha nekuti ivo vanoziva zvauri.
  • Kana vachinge vauya kumba kwako, unoziva kuvaraidza, uye ungangove une chinwiwa chavo chavanofarira chinowanikwa kwavari.

Kuisa ruzivo urwu kune rako bhizinesi, iwe unoda kuti CRM yako ive nehunyanzvi kwete kwete chete kutsigira iyi mhando nyowani yevatengi hukama asi kubatsira kuvaka nyowani. Yetsika CRM yakaremara nekuti ruzivo rwayo runogumira kune chete mamiriro ezvinhu uye kubatanidzwa kwayakagadzirirwa kubata.

Yako nyowani B2C CRM inonzwisisa mashandisiro anoita mutengi wako parwendo rwekutenga uye nehukama hwedu neCloud® inoshanda kuzivisa nekupa simba vashandi neanoenderana nevatengi ungwaru, yakavakirwa pachikuva chakasimba chinoyambuka migero yekutora nekudzora maitiro ehunhu.

eCX_RelationshipCloud

B2C CRM Innovation: Ruzivo rweVatengi Rwendo

Yedu Yehukama Cloud inopa nzwisiso, kuoneka uye mamiriro mune kune vatengi vako mune kwavo chaiko nzendo. Izvi zvinogonesa mabhizinesi kuti adzidze nzira dzakanakisa dzekubata vatengi chero nguva nenzvimbo pamitemo yevatengi - munzira dzese, midhiya, nenzvimbo. Nekufamba kwenguva, isu tinogadzira marongero ehupenyu hwehupenyu hweumwe neumwe mutengi izvo zvinobva zvapa zvisingaenzaniswi zvehungwaru zvinogona kushandiswa kune vamwe vatengi kana kufanofungidzira kumutengi manas.

B2C CRM Kugadziridza: Empoweryee Empowerment

Vashandi vari pamitsara yepamberi yekubatana kwevatengi uye ndizvo zvinonyanya kukosha pakuvaka hukama nekugadzira kuvimbika. Tsika dzeCRMs hadzigone kuvapa simba neruzivo rwavanoda panguva ino kuti vagadzirise kutaurirana kweumwe neumwe mutengi. Iyo Yehukama Cloud ine chinangwa-chakavakirwa zvakatenderedza kutenderedza kupa RUDZIDZI mushandi neANOFANIRA mutengi data padanho rega rerwendo. Funga nezvayo musangano wepfungwa pamutengi wega wega kuti vashandi vanogona kuwedzera kutungamira kusangana.

B2C CRM Innovation: Platform Agility

Vanopa zvechivanhu CRM vatangi vatangisa kuisazve zvipo zvavo kutenderedza ruzivo rwevatengi, asi ivo vachiri zvakavakirwa pane 20-gore-okuberekwa B2B CRM musana kana mubatanidzwa wezvakawanda zvekuwana izvo zvakamisikidzwa pamwechete. Chero mamiriro ezvinhu anogadzira kugona kana kupindura kunodiwa kugadzirisa zvinodiwa nevatengi vanhasi. Iyo Yehukama Cloud inogadzirisa huchenjeri mune chaiyo-nguva uye inowana kungwara pane yega yega yekubata nekugadzirisa uye kuongorora chaiyo-nguva yevatengi lifecycle maitiro uye zviitiko.

Bata Rwendo rweVatengi

Kune akawanda CRM mhinduro kunze uko kurwira B2C musika, asi kunze kwekunge chikuva chakavakirwa-chinangwa kuendesa hukama hwehukama nevatengi pachikero, inogona kuzvidaidza iyo pachayo kuti B2C? Vatengi vanhasi vane nzara yekunzwisiswa; vanozvishuva uye vanozvipindura. Nekushandisa yechokwadi B2B CRM mune yavo suite yetekinoroji, makambani anogona kukudziridza hwakawanda hwekuita uye hwekushandura hukama nevatengi, uye ndicho chakakosha makwikwi kusiyanisa uye chikamu chebudiriro kubudirira.

Iwe unogona kudzidza pamusoro pezvakakosha zvezvikamu zveB2C CRM uye maitiro ekuvandudza ruzivo rwevatengi nekutarisa whitepaper yedu, Nei Mutengi Akatarisana Nebhizinesi Anoda iyo B2C CRM. Nekuti isu tinoziva kuona kutenda, iwe unogona zvakare kuronga yako wega demo pano.

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