2020 CRM Statistics: Iwo Mashandisiro, Bhenefiti & Zvinonetsa zveVatengi Hukama Management Mapuratifomu

2020 CRM Statistics

Ichi chiunganidzwa chikuru cheCRM indasitiri manhamba. Kana iwe usiri kuziva nezve mabhenefiti eCRM, nei mabhizinesi achida imwe, uye kana iwe uchifanira kuita kudyara sesangano… iva nechokwadi chekutarisa yedu imwe chinyorwa chinojekesa izvo:

Chii chinonzi CRM?

CRM Indasitiri Stats

  • CRM ndiyo inokurumidza kukura software kushambadzira (mabviro)
  • Saizi yemusika weCRM parizvino ine kukosha kwe $ 120 bhiriyoni (mabviro
  • Na2025, iyo CRM musika yakatowedzera kusvika pamadhora makumi masere nemazana masere, ichikura pa82% pagore (mabviro)
  • CRM masisitimu akapfuura dhatabhesi manejimendi masystem (DBMSs) nemari kubva mukupedzisira 2017 (mabviro)
  • Zvishandiso zvakakurumbira zvekutengesa zvemabhizimusi zvinosanganisira CRM, kutsvaga kwemagariro, data uye rondedzero masevhisi, kubatanidzwa kweemail, foni, uye kutengesa cadence (mabviro)
  • CRM gore-pamusoro-gore kukura kunotarisirwa kuve 25% pakati pevatungamiriri vekutengesa (mabviro)
  • CRM iri pakati pematurusi matatu epamusoro uye matekinoroji ekugadzira kudyidzana kwakasarudzika nevatengi kukurudzira kuvimbika uye kushambadzira zvirinani ROI (mabviro)
  • 54% yevatengesi veB2B vanoti vanonzwa "vakapiwa simba rekushandira pamwe" nezvikwata zvavo zvekutengesa (mabviro)
  • 32% yevashandisi veCRM ndeve indasitiri yebasa, ichiteverwa neIT pa13% uye makambani ekugadzira zvakare ari pa13% (mabviro)
  • Musika wepasi rose weCRM musika unozokura 11% kusvika $ 15 bhiriyoni pasirese gore rino (mabviro)

Kiyi CRM Stats

  • Kushandiswa kweCRM kwakawanda kwakawedzera kubva pa56% mu2018 kusvika 74% mu2019 (mabviro)
  • 91% emakambani ane vashandi vanopfuura gumi nemumwe vanoshandisa CRM system (mabviro)
  • Ivhareji ROI yeCRM iri $ 8.71 yemadhora ese akashandiswa (mabviro)
  • CRM inogona kusimudzira mwero wekushandurwa ne300% (mabviro)
  • 50% yetimu yakavandudza kugadzirwa kwavo vachishandisa nhare CRM (mabviro)
  • CRM kunyorera kunogona kuwedzera mari inosvika kusvika ku41% pamumiriri wekutengesa (mabviro)
  • CRM dzinozivikanwa kuvandudza kuchengetedzwa kwevatengi, neinosvika 27% (mabviro)
  • Kungowedzerwa 5% kuwedzerwa kune yako mutengi kuchengetedza matanho kunogona kuwedzera purofiti nepakati pe25% uye 95% (mabviro)
  • 73% yevatengi vanonongedzera kune ruzivo rwevatengi sechinhu chakakosha mumasarudzo avo ekutenga (mabviro)
  • 22% yevaridzi vemabhizimusi vanotenda kukumbundira tekinoroji nyowani ndiro dambudziko guru rakatarisana nekambani yavo (Tech.co)

CRM Mashandisiro Stats

  • Kushandiswa kweCRM kwakawanda kwakawedzera kubva pa56% mu2018 kusvika 74% mu2019 (mabviro)
  • 46% yetimu dzekutengesa dzinotaura kushandiswa kwakapararira kweCRM masisitimu (mabviro)
  • 91% emakambani ane vashandi vanopfuura gumi nemumwe vanoshandisa CRM system (mabviro)
  • Paunotarisa kuti ndeipi CRM yekushandisa, mabhizinesi anotarisa 65% nyore kushandisa, 27% kuronga manejimendi, uye 18% data snapshot kugona (mabviro)
  • 13% yemakambani anoti kuisa mari muCRM ndechimwe chezvinhu zvavo zvepamusoro zvekutengesa (mabviro)
  • 81% yevashandisi vava kuwana yavo CRM software kubva kune akawanda madhivhisi (mabviro)
  • Muna 2008, chete 12% emabhizinesi akashandisa gore-based CRM - Iyi nhamba ikozvino yawedzera kusvika 87% (mabviro)
  • Bata manejimendi (94%), yekudyidzana yekutevera (88%), uye kuronga / chiyeuchidzo chisikwa (85%) ndizvo zvepamusoro-zvakakumbirwa CRM software maficha (mabviro)

CRM Inobatsira Matanho

  • Ivhareji ROI yeCRM iri $ 8.71 yemadhora ese akashandiswa (mabviro)
  • CRM software inogona kusimudzira kutengesa ne29%, kugadzirwa ne34%, uye kufungidzira kwakaringana ne42% (mabviro)
  • CRM kunyorera kunogona kuwedzera mari inosvika kusvika ku41% pamumiriri wekutengesa (mabviro)
  • CRM inogona kusimudzira mwero wekushandurwa ne300% (mabviro)
  • Anobudirira ekushambadzira masangano ane 87 muzana anowanzo kuve vashandisi vanowirirana veCRM kana imwe system rekodhi. (mabviro)
  • 87% kuvandudzika mukutengesa, 74% kuwedzera mukugutsikana kwevatengi, 73% kuvandudza mukuita bhizinesi (mabviro)
  • Iyo ROI yeCRM software system, kana ikaitwa nemazvo, inogona kudarika 245% (mabviro)
  • 74% yeCRM vashandisi ve software vakataura kuti yavo CRM system yakavapa kuvandudza mukana wevatengi data (mabviro)
  • 50% yevaridzi vemabhizinesi vakati CRM yakawedzera kugadzirwa, 65% yakawedzera huwandu hwavo hwekutengesa, 40% kuderedzwa kwemitengo yevashandi, 74% yakawedzera hukama hwevatengi (mabviro)
  • Makambani ane CRM ekugashira mwero wepasi pe75% ane hurombo hwekutengesa zvikwata mashandiro (mabviro)
  • 50% yetimu yakavandudza kugadzirwa kwavo vachishandisa nhare CRM (mabviro)
  • 84% yevatengi vanotenda kuti chiitiko chinopihwa nekambani chakakosha sezvigadzirwa nemasevhisi. (Chinhu)
  • 69% yevatengi vanotarisira chiitiko chakabatana pavanosangana nekambani (mabviro)
  • 78% yevatengi ikozvino vanotarisira kuwiriranwa kudyidzana pamadhipatimendi (mabviro)

Vatengi Vanofarira Matanho

  • 94% yevatengi vari kutsvaga kutenga kubva kune imwechete sosi (Tech.co)
  • Basa revatengi rakagadzirira kutora mutengo uye chigadzirwa semusiyano wekutanga pakati pemhando (mabviro)
  •  49% yevatengi veUS vanotenda kuti makambani anopa ruzivo rwakanaka rwevatengi (mabviro)
  • 73% inonongedzera kune ruzivo rwevatengi sechinhu chakakosha mune kwavo sarudzo dzekutenga (mabviro)
  •  52% yevatengi vanobvumirana kuti makambani anoda kutora matanho kune vatengi mhinduro (mabviro)
  • 38% yevatengi vanotenda kuongororwa kuti ndiyo sosi inobatsira kwazvo pakuita sarudzo yekutenga (Tech.co)
  • 40% yevatengi vachisimbirira kuti havana hanya nekuti munhu anovabatsira here kana kwete (mabviro)
  • 68% yevatengi vanosarudza kusiya bhizinesi nekuda kwekuona kusava nehanya navo (mabviro)
  • 80% yevatengi vanowanzoita kutenga kubva kukambani inopa ruzivo rwemunhu (mabviro)
  • 90% vanodavira kuti kuita munhu zvichienderana kunoita kuti saiti iratidzike zvakanyanya (mabviro)
  • Vatengi vakashandisa 19% yakawanda pane imwe kambani pavakanzwa kuti vaive venharaunda yekambani iyoyo online (mabviro)
  • 87% yevatengi vakataura kuda kutenga izvo zvinongotungamirwa nekambani pazvinhu zvemagariro (mabviro)
  • 76% vakati vacharamba kuita bhizinesi nekambani kana iine maonero uye inotsigira nyaya dzinopesana nekutenda kwavo (mabviro)

CRM Zvinetso Matanho

  • 22% yevashandi vekutengesa vachiri vasina chokwadi nezve chii chinonzi CRM (mabviro)
  • CRM tsvagiridzo inoratidza kuti iyo nhamba yekutanga kunetsekana kuCRM kutorwa ndeye manyore data kupinda (mabviro)
  • Vashandi vekutengesa vanopedza zvikamu zviviri kubva muzvitatu zvemaawa avo emahofisi pamabasa ekutungamira seCRM software management (mabviro)
  • 43% yevashandisi veCRM vanoshandisa chete isingasviki hafu yezvinhu zveCRM yavo system (mabviro)
  • 32% yevamiriri vekutengesa vanopedza inopfuura awa rimwe zuva rega rega pane yekuisa dhata yekunyora. Ndicho zvakare chikonzero chekutanga chekushaikwa kweCRM kutorwa (mabviro)
  • 13% yemakambani anoti kushandisa matekinoroji ekutengesa mumabasa ezuva nezuva akaoma izvozvi kupfuura makore 2-3 apfuura (mabviro)
  • Vanoda kusvika vatanhatu muvatengesi gumi vanoti pavanowana zvinovashandira, havazvichinje. (mabviro)
  • 22% yevaridzi vebhizinesi vanotenda kukumbundira tekinoroji nyowani ndiro dambudziko guru rakatarisana nekambani yavo (Tech.co)
  • 23% yevaridzi vebhizinesi vakati manyore ekupinda kwedhata, ichiteverwa ne17% kushomeka kwekubatanidzwa kwedata, uye isiriyo / isiriyo data 9% uye kuoma mukutevera yekutengesa fanera 9%mabviro)
  •  40% emabhizimusi madiki kusvika epakati vasina CRM vanoti vanoshaya zvekushandisa kuita rimwe uye 38% vanotiwo havana hunyanzvi hweIT (mabviro)
  • 23% emabhizinesi anoomerera mapepa uye kutaurirana ndiwo mabasa avo anotora nguva (Tech.co)
  • 34% emaSMEs asina CRM anonongedzera kuramba kushanduka sechipingamupinyi (mabviro)
  • Chete 47% yemabhizinesi ane CRM yakaitwa ane muyero wekutora weinopfuura 90% mubhizinesi (Mabviro)
  • 17% yevatengesi vanotaura kushomeka kwekubatana nemamwe maturusi sedambudziko hombe vachishandisa CRM yavo iripo (mabviro)

Materesi Ekuchengetedza Mateki

  • CRM dzinozivikanwa kuvandudza kuchengetedzwa kwevatengi, neinosvika 27% (mabviro)
  • Kungowedzerwa 5% kuwedzerwa kune yako mutengi kuchengetedza matanho kunogona kuwedzera purofiti nepakati pe25% uye 95% (mabviro)
  • Zvinotora zvakapetwa kashanu zvakanyanya kusvika kune vatengi nyowani sezvazvinoita kuchengetedza ako aripo (mabviro)
  • Vatengi vakavimbika vanoshandisa 67% kupfuura vatengi vatsva (mabviro)
  • Mabhizinesi ane 60% kusvika 70% mukana wekutengesa kune mutengi aripo (mabviro)
  • Vatengi vakavimbika vane mukana wakapetwa kashanu wekutengazve uye kanomwe mukana wekuedza chigadzirwa chitsva kana sevhisimabviro)
  • Vatengi vakavimbika vane mukana wekutaura, uye vatengi vatsva vakaendeswa vanokosha kupfuura avo vasina (mabviro)
  • Vatengi vakavimbika vangangoita katanhatu mukana wekuregerera kukanganisa (mabviro)
  • Makambani eUS anorasikirwa ne $ 136.8 bhiriyoni pagore nekuda kwekudzivirirwa kwekuchinja kwevatengi (mabviro)

CRM Platform Statistics

Heino chati yemusika wemugove wevanopa CRM:

CRM Platform Yemusika Kugovana

Salesforce CRM Mateki

  • Salesforce ndiye anotungamira CRM mutengesi ane 19.5% yeCRM musika wemugove (mabviro)
  • Salesforce yakakura zvakapetwa kaviri seyaikwikwidzana nayo padyo, SAP (mabviro)
  • Salesforce ine 150,000 inobhadhara vatengi (mabviro)
  • 83% emakambani Fortune 500 vatengi veSalesforce (mabviro)
  • Salesforce zvazvino kukosheswa ingangoita madhora 177.28 bhiriyoni (mabviro)
  • Kuzivisa: Douglas ndiye mubatanidzwa we Highbridge, mumwe Salesforce Partner.

Hubspot CRM Mateki

  • Kukoshesa kwazvino kwaHubspot kuri kuita kunge $ 10.1 bhiriyoni (mabviro)
  • Hubspot ine pamusoro pevane 56,500 vanobhadhara vatengi (mabviro)
  • Hubspot yakazara mari yaive $ 186.2 mamirioni, yakakwira 29% ichienzaniswa neQ4'18. (mabviro)
  • Hubspot ine 3.4% yemugove weCRM musika (mabviro)

Muvhuro.com CRM Stats

  • Monday.com yakakosha pamadhora 2.7 bhiriyoni (mabviro)
  • Monday.com ine pamusoro pe80,000 vanobhadhara vatengi (mabviro)
  • Yese mari yeMuvhuro.com ingangoita $ 112.5 (mabviro)

Zoho CRM Stats

  • Zoho ikambani yakazvimiririra, saka kukosha kwakaoma kutaura, asi inofungidzirwa kuve iri pakati pe $ 5 bhiriyoni ne $ 15 bhiriyoni (mabviro)
  • Anopfuura mazana mashanu emabhizinesi anoshandisa Zoho CRM (mabviro)
  • Zoho mari yegore negore inobuda inosvika madhora mazana mashanu emadhora (mabviro)

SugarCRM Mateki

  • Iko ikozvino kukosheswa kweSugarCRM yakamira pamadhora mazana matatu nemakumi matatu emamiriyoni (mabviro)
  • SugarCRM ine mamirioni maviri vashandisi kutenderera pasirese (mabviro)

Microsoft Dynamics CRM Mateki

  • Microsoft Dynamics inomiririra 2.7% yemugove weCRM musika (mabviro)
  • Vanoda kusvika zviuru makumi mana kana kudarika bhizinesi vanoshandisa Microsoft Dynamics CRM (mabviro)

Zendesk CRM Mateki

  • Zendesk parizvino yakakosheswa pamadhora 2.1 bhiriyoni (mabviro)
  • Zendesk ine vanopfuura zviuru makumi mana vanobhadhara vatengi vanoshandira vanhu mazana matatu emamiriyonimabviro)
  • Mari yegore negore yeZendesk ingangoita $ 814.17 mamirioni (mabviro)

Nyowani CRM Stats

  • Freshworks, iyo mubereki kambani kuFreshdesk CRM, yakakosheswa pamadhora 3.5 bhiriyoni (mabviro)
  • Freshdesk ine vanopfuura zviuru makumi mana vanobhadhara vatengi (mabviro)
  • Mari itsva yegore idzva inouya inosvika madhora zana miriyoni (mabviro)

2020 CRM Statistics Infographic

Heano akazara infographic kubva Tech.co, 93 CRM Statistics Yekubatsira Iwe Kunzwisisa Iyo Software.

2020 CRM Statistics

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