Lithium Customer Intelligence Center: Kubva Vatengi kuenda kuSuperfans

lithium analytics

In today's social-centric world, what customers say about the brand generate far more traction than any advertisement or paid content can deliver. It's no wonder marketers strain their ears to try and understand what the customer is saying about the brand over the social sphere. Lithium's chaiyo-nguva yemagariro midhiya yekutarisa mhinduro inobvumidza mushambadzi kuteerera, kuyera uye kuteedzera izwi remutengi.

Lithium Mutengi Intelligence Center gives you the tools to analyze social activity and create deeper customer engagement across Lithium Communities, Facebook, Twitter, and millions of sites throughout the social web. We've combined community analytics, pasocial media analytics, uye zvemagariro midhiya kubatanidzwa mune imwechete, yakasanganiswa interface kuti zvive nyore kuenda kubva pakuziva kuita.

At the heart of Lithium's social media monitoring solution is a dashboard. When the user creates a search using the brand name or any other keyword,  Lithium scours the various social media networks and populates the dashboard with the a list of the posts or quotes where the keyword was found. The dashboard also provides graphs that apply analytics kumhedzisiro. Injini inotora kune ese echokwadi nguva data uye nhoroondo dhata uye inovhara pamusoro pemamirioni zana mablog, mapikicha uye mavhidhiyo ekugovana masosi, makuru masayiti enhau uye maforamu kunze kwenzvimbo dzinozivikanwa dzemagariro enhau senge Facebook ne Twitter.

lithium hurukuro dashboard

From the search data, Lithium's engine extracts words such as wishes, Anoda, vanoda, uye kuvenga to track sentiment automatically. The marketer can apply a human override function to fine-tune such sentiment tracking. There's also an influencer view that allows the user to identify fans and followers that have the most influence in the community, allowing you insight into who the customer is and what the impact might be when you resolve the issue or comment on the feedback in a manner they'd appreciate and spread the word on.

lithium influencers dashboard

Kunyangwe kutaridzika kwekutarisa kwedashboard kwaizobvumidza mushambadzi kuti anzwisise huwandu hwevatengi manzwiro. Chidzidzo chakadzama chinobvumidza mushambadzi kuti asangoita mapindiro akakodzera kuti abatanidze mutengi zvirinani uye kuchengetedza mukurumbira asiwo kujekesa chero matambudziko ari mubhizimusi maitiro. Semuenzaniso, fungidziro yakaipa kubva kune imwe nzvimbo yenzvimbo inogona kuve chinokonzeresa kutsvaga mweya, iyo inogona kupedzisira yakuratidza dambudziko kusvika mukutakura kwakashata!

Uchishandisa Lithium Customer Intelligence, unogona:

  • Natsiridza Kuita kweMagariro Zvirongwa: Wedzera peerto-peer mazinga ekubatanidzwa uye simbisa izvo zviwanikwa zviri kupindura zvakananga kune vezvenhau zvinyorwa
  • Ziva uye Ratidza Kukurudzira. Dzorera mafeni kuva superfans vanoita sekuwedzera kwekushambadzira kwako, kutengesa, uye mapoka ekutsigira
  • Iva iyo Center yeSocial Insights: Chengeta munwe wako pakutsva kwemisoro inopisa, kuona kwechiratidzo, uye zviitiko zvemukwikwidzi

The utility of Lithium goes beyond social monitoring. Feeding in the competitor's brand as a keyword allows the marketer to understand how customers and the general community relate to the your competitors as well! Even if you don't decide to use their platform, be sure to check out their zviwanikwa zvinoshamisa pasocial media, simba, huchenjeri hwevatengi, nezvimwe.

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