Shanu9
Martech Zone articles tagged Shanu9:
- Ongororo & Kuedzwa
Madhipatimendi eKutengesa neKushambadzira Anobatsirwa Sei Kubva Kufona Center Analytics?
Call centre analytics inoreva maitiro ekuongorora data uye metrics akaunganidzwa kubva kucall centre mashandiro kuti uwane ruzivo uye kuita sarudzo dzinofambiswa nedata. Zvinosanganisira kuunganidza uye kuongorora marudzi akasiyana-siyana edata, akadai semavhoriyamu ekufona, nguva dzekufona, nguva dzekumirira, kudyidzana kwevatengi, kuita kweagent, zvibodzwa zvekugutsikana kwevatengi, nezvimwe. Aya mapuratifomu anobvumira nzvimbo dzekufona kuona nzvimbo dzekunetsa,…